Refund policy

Returns & Refunds

We want you to love your Found & Fab purchase! If there is an issue with your order, please contact us and we'll do our best to make it right.

Returns

We accept eligible returns within 14 days of delivery.

To be eligible for a return, the item must be unused, unworn, unopened, and in the same condition in which it was received, including original packaging when applicable.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Please contact us before returning an item so we can provide return instructions. Items returned without prior authorization may not be accepted.

Non-Returnable Items

For health, hygiene, and product-integrity reasons, certain items cannot be returned once opened or used, including:

Beauty, skincare, bath, body, and personal-care products
Earrings and other hygiene-sensitive items
Opened mystery, surprise, or blind-box products
Items marked Final Sale
Gift cards

Mystery and surprise items are sold based on the mystery/surprise nature of the product. Preference for a particular style, color, character, or variation is not considered a defect.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us as soon as possible so we can review the issue and make it right.

We may request photographs of the item and packaging to help us resolve the issue.

Refunds

Once an approved return is received and inspected, we will notify you of the refund status. Approved refunds will be issued to the original payment method.

Original shipping charges are non-refundable unless the return is due to an error by Found & Fab.

Please allow additional processing time for your bank or credit-card provider to post an approved refund.

Refund Processing

Once an approved return is received and inspected, we will notify you of the refund status. Approved refunds will be processed to the original payment method within 5 business days. Please allow additional time for your bank or credit card provider to post the refund.

Exchanges

We accept exchanges for eligible items within 14 days of delivery, provided they are unused, unworn, unopened, and in their original condition. Exchanges are subject to product availability. Please contact us before returning an item to arrange an exchange. Customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect.